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Shipping & Returns

Shipping

Free shipping applies only to Pro Rack and Rola Roof Racks over $200,All other products including Front Runner may incur delivery charges please see item description for further details

 

Delivery Time

Unfortunately we can not stock roof racks for every vehicle due to the large number of racks available for all of the different makes and models of vehicles on the market.

We usually have racks dispatched from Brisbane within 2-4 business days. Please allow 1-6 business days after dispatch for the courier to deliver them to you (depending on your location).

Deliveries to Western Australia can take up to 10 business days to arrive.

 

Delivery Charges

Please refer to the list and map below for locations we deliver to for FREE.

Listed cities and areas within the white zone (on the map, below) are free delivery locaations. Areas in the grey zone incur a $25 delivery surcharge.

Larger items, such as the roof baskets and luggage pods, will incur a delivery surcharge.

 

Delivery Van

 


 

Roof rack delivery is FREE to the following locations:

Queensland

Brisbane - Sunshine Coast - Gold Coast - Toowoomba - Wide Bay

Capricorn Coast - Mackay - Townsville - Cairns

New South Wales

Sydney - Wollongong - Central Coast - Newcastle

Port Macquarie - Coffs Harbour - Northern River

ACT

Canberra

Victoria

Melbourne - Geelong - Bendigo

Albury / Wodonga

Tasmania

Hobart - Launceston

South Australia

Adelaide

Western Australia

Perth

 

NB. Many other areas may be covered by our free delivery service, please view the following map or contact us to confirm.

 


 

Listed cities and white areas - FREE DELIVERY

Grey Areas - $25 surcharge

Delivery Map

 


 

Returns Policy

You may return most new, unopened items within 30 days of delivery. We will also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect or defective item).

Otherwise, a restocking fee and the return freight costs will also apply to the customer (plus the initial freight costs).

For international customers, returns will only be accepted if the customer pays the freight to return the goods.

All returns must have prior authorisation by iRacks.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We will notify you via e-mail of your refund once we've received and processed the returned item.

Returns for incorrectly ordered items are not accepted, sorry.

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